• Free! All orders are shipped free!

  • We are only required to collect sales tax for all orders shipped within the state of New York.

  • Most of our orders are shipped via FedEx Ground. Depending on the address, it can take anywhere from 1 – 5 business days for delivery.
  • Yes, we do offer volume and trade discounts. Please email us for a quote.
  • We are located in the City of New York.
  • Unfortunately we do not have a showroom. We have decided to minimize our expenses so we can provide the most affordable and competitive pricing on our products for you.
  • All of our products are covered with a minimum 3 year warranty.

  • Warranty applies for both commercial and residential use and covers any technical malfunctions that may occur during the coverage period.

  • The warranty does not cover any damages to the merchandise due to negligence or carelessness, such as self inflicted damages or dye transferred from clothing.

  • No worries! If your order arrived in damaged/defective condition, we can file a claim and have a replacement item/part shipped to you at no additional cost.
  • Just send us an email with your order number, including pictures of the damaged/defective area and the packaging. That’s all!
  • We offer a 30 day return policy from the date of receipt. However, the merchandise must be in new condition upon return, along with the original packaging materials.
  • In the unlikely event that you decide to return your order, you will be responsible for the shipping cost on the return.
  • Please note, we have already incurred the shipping expenses to ship the merchandise to you free of charge and we only ask that you return the product(s) back to us in original condition along with all packaging materials.
  • No, we do not charge any restocking fees on returns if they are returned in original condition along with the original packaging materials.
  • We are open on Monday – Friday from 10 A.M to 6 P.M EST. For faster responses, please email us info@keeksdesign.com
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